Support

As a Company, we can confidently offer a client various levels of support ranging from intensive post-implementation support to the continuous management of live processes that can require 24 hour monitoring.

A major part of any development and implementation process is the ongoing support of the completed system. Although the many stages of a development life cycle are designed to create as smooth an implementation as possible, experience has shown that post-implementation problems can occur and so we aim to cover all eventualities.

We realise that the quick turnaround of any problems identified during the initial period following an implementation is of utmost importance. As part of our development service we provide the necessary resources to address any live incidents that are related to the new development.

We are experienced in the support of complex batch processing systems that require monitoring 24 hours a day every day and can provide Helpdesk facilities for the support of real-time "User Interfaces" to ensure smooth and controlled working environments for client staff.

As part of our support service, we constantly strive to improve the systems and processes we work with and continuously re-assess our working practices to ensure we are working as efficiently as possible. The fact that we are dealing with live data or systems is of utmost importance and as such each improvement is subjected to rigorous checks and approval processes. Client involvement is a big part of each improvement so that they are always aware of what is happening with their data or systems.

We are happy to take responsibility for system support where there is the tightest of windows in which to resolve issues. Quite often, several hundred client service staff will be affected if we dont get it right
Lucie Harwood
Director

genus...making sense